FAQ & HELP


  • ARE THESE ITEMS AUTHENTIC?

All items are purchased directly from the manufacturer and are guaranteed authentic.

  • WHAT IF THE ITEM I AM LOOKING FOR IS UNAVAILABLE?

If the item you are looking for is unavailable, we unfortunately will not be able to fulfill your request. We may receive additional items, so check back often.

  • WHAT IF I HAVE RECEIVED THE WRONG ITEM/SIZES?

We strive to complete your order with accuracy. If you have received an incorrect size or item, please contact us and we will provide a return shipping label and correct the order as promptly as possible. 

  • WHAT IF I NEED TO CANCEL MY ORDER?

If you wish to request an order to be canceled, please contact us immediately. You may cancel your order at any point before the order is shipped and the tracking number is provided to you.



  • PRODUCT AVAILABILITY

Due to the limited availability of certain items at Maison de Bouchard, it may be noted to call for availability. This does not mean the item is no longer in stock, but simply that we would like to ensure the item is available.

Please be aware that even if you are able to add an item to your shopping cart, it can still be bought by another customer until you have checked out and fully completed your order. If that item becomes unavailable before you are able to check out, you will be notified that we no longer have it in stock.

  • PAYMENT METHODS

Maison de Bouchard accepts the following payment methods:


(i)   Credit cards

(ii)  Debit Cards


The following Credit and Debit Cards are currently accepted: MasterCard, Visa and American Express. Your card will not be charged until your order has been shipped. When sending goods back, the amount will be credited back to your original method of payment upon inspection.


Please note that all prices are shown in U.S. dollars (USD). Any orders placed, regardless of shipping destinations, are settled and charged in USD.

  • RETURNS & EXCHANGES

Returns and exchanges of items are accepted within 14 days of your receipt of the package. Return shipping will not be provided. You will be responsible for providing the return shipping and the return order must be shipped with a service that provides a tracking number. Any returned items will be subject to inspection upon arrival at Maison de Bouchard. Any damaged or worn items will not be accepted. Once the items have been accepted, a refund will be issued to the same method of payment used in the original purchase. If the item is not accepted, it will be returned to you and no refund will be issued.


  • MAISON DE BOUCHARD ONLINE ACCOUNT

For your convenience, upon checkout you may create a Maison de Bouchard online account to save your information for ease of future purchases. Accounts can be created using a current email address and a password of your choosing.

  • SIZING

Maison de Bouchard offers several international brands. Please refer to the following for sizing information and conversions.